Cancellation Policy
For the Saqqar service and the Saqqar Odoo Copilot add-in · Last updated July 28, 2026
In short: Saqqar does not bill on a recurring basis. Every purchase is a one-time payment, so there is no subscription to cancel and no future charge to stop.
How billing works
Saqqar is sold as prepaid Saqqar Tokens. When you buy a plan or a custom recharge, you make a single payment and the tokens are added to your account balance.
- There is no automatic renewal and no stored recurring charge.
- Your card is never charged again unless you deliberately make another purchase.
- Purchased tokens do not expire, so an unused balance stays available.
Practically: to stop paying for Saqqar, simply do not buy again. Nothing needs to be cancelled.
Stopping use of the service
You can stop using Saqqar at any time. If you would like to go further:
- Disconnect your systems. Remove the Odoo credentials and environments you connected, so Saqqar no longer has access to them.
- Remove the Excel add-in. In Excel, open Home → Add-ins → My Add-ins, then remove Saqqar Odoo Copilot. Removing the add-in does not delete your Saqqar account or balance.
- Sign out from the add-in’s account menu to clear the session on that device.
Closing your account
To close your Saqqar account entirely, email support@saqqaar.com from the address on the account. We will confirm before doing anything irreversible.
- Closure deletes your conversations, connected credentials, and generated files, in line with the Privacy Policy.
- Any remaining token balance is forfeited on closure, unless you are within the refund window — so if you may be owed money, request the refund first. See the Refund Policy.
- We retain records we are legally required to keep, such as tax documents for completed payments.
Refunds when you stop
Stopping use does not by itself trigger a refund. If you paid within the last 14 days and have tokens you have not used, you can request a pro-rata refund of the unused balance under the Refund Policy.
Enterprise agreements
If your organization has a signed agreement with Digital Harbor, its cancellation and notice terms take precedence over this page. Contact your account manager or support@saqqaar.com.
Cancellation by us
We may suspend or close an account that breaches the Terms of Use. Where we close an account without cause, we refund any unused token balance.
Contact
Questions about this policy: support@saqqaar.com.