Legal

Refund Policy

For the Saqqar service and the Saqqar Odoo Copilot add-in · Last updated July 28, 2026

This policy explains when and how Digital Harbor refunds payments made for the Saqqar service, including the Saqqar Odoo Copilot add-in for Microsoft Excel.

In short: if you ask within 14 days of payment, we refund the portion of your purchased tokens you have not used, at the price you paid for them.

What you are buying

Saqqar is sold as prepaid Saqqar Tokens. A plan purchase or a custom recharge adds a token balance to your account, which is consumed as you use the assistant. Purchases are one-time payments — nothing renews automatically and no further charge is made unless you buy again. Purchased tokens do not expire.

The 14-day window

You may request a refund within 14 calendar days of the payment date. Requests made after 14 days fall outside this policy, though you are welcome to contact us — see Exceptions below.

How much is refunded

If you have used none of the tokens from the purchase, you receive a full refund.
If you have used some of them, you receive a pro-rata refund of the unused balance, calculated at the price you paid per token.
Tokens already consumed are not refundable, as the service has been delivered.

Your remaining balance is shown in the app under Usage, so the refundable amount can be verified before you ask.

How to request a refund

Email support@saqqaar.com from the address on the account, quoting the receipt number shown on your receipt or in Payments. Tell us briefly why you are asking — it helps us improve the product, but it is not a condition of the refund.

How refunds are paid

Refunds are returned to the original payment method through our payment processor. We cannot pay to a different card or account.
Refunds are made in the currency you were charged (SAR).
Where VAT was charged, the refund includes the VAT on the refunded amount, and a corrected tax document is issued.
We aim to approve or decline within 3 business days. Once approved, your bank typically takes a further 5–10 business days to post the funds — that part is outside our control.
When a refund is issued, the corresponding token balance is removed from the account.

Exceptions and discretion

Service failure. If the service was unavailable or did not work as described, contact us regardless of the 14-day window. We will put it right.
Duplicate or accidental payments are refunded in full whenever we can confirm them, whether or not 14 days have passed.
Abuse. We may decline refunds where an account shows repeated buy-and-refund cycles or a breach of the Terms of Use.
Enterprise agreements. If your organization has a signed agreement with Digital Harbor, its refund terms take precedence over this page.

Purchases made through Microsoft

This policy covers purchases made directly from Digital Harbor. If you ever obtain a paid offer through Microsoft AppSource or the Microsoft Commercial Marketplace, that transaction is handled under Microsoft’s refund terms and should be requested through Microsoft.

Cancelling

Because purchases are one-time and nothing auto-renews, there is no recurring charge to stop. See the Cancellation Policy for how to stop using the service or close your account.

Contact

Questions about this policy: support@saqqaar.com.